TECHNICAL SUPPORT.

Mind machine Navigator. Support. New session. Software updates.
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осознанно
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TECHNICAL SUPPORT.

Post by осознанно » Mon Aug 07, 2017 3:20

Several times Navigator has passed out during the session.
However hard the battery showed 100%.
After the next turn on the error appeared on the screen.
Looks like I made the internal data.
Pressed the reset. Now when you turn on the led, the screen is not included.
Need the firmware. Help.
The battery itself will be replaced by others. Realized that are connected in series, the connection is also on the yellow goes, it seems to charge.
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Re: Навигатор2. Now will not turn on. Help.

Post by Алексей Крячко__ » Mon Aug 07, 2017 11:11

осознанно wrote:a Few times the GPS was passed out during the session.
However hard the battery showed 100%.
After the next turn on the error appeared on the screen.
Looks like I made the internal data.
no. This is apparently the only problem with clock calendar/timer. Only in this case will be output to the screen. And it will be possible to cut, because the time intervals for automatic switch-off for it too work. Everything else works fine. A software reset could help to solve this problem. But now it's too late.
Pressed the reset. Now when you turn on the led, the screen is not included.
Write here again. No reset button on this device and never will be. that button you found is associated with resetting the firmware. You just demolished the firmware, the device is transferred to the programming mode - must light up indicator on top and a dark screen..
Write to me in private message your email address I will send you the current working firmware and program to upload it.
The battery itself will be replaced by others. Realized that are connected in series, the connection is also on the yellow goes, it seems to charge.
there is nothing to do and no need to change batteries. They are new !
Will pereproshit the device and then will see what to do, at least replace under warranty. If you'll be something there to do, then the warranty disappears.

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Re: Навигатор2. Now will not turn on. Help.

Post by осознанно » Mon Aug 07, 2017 16:25

Email address sent.

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Re: Навигатор2. Now will not turn on. Help.

Post by осознанно » Tue Aug 08, 2017 21:06

Promised to send the firmware. Still waiting for an answer.

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Re: Навигатор2. Now will not turn on. Help.

Post by Алексей Крячко__ » Wed Aug 09, 2017 2:16

all sent to your email.

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Re: Навигатор2. Now will not turn on. Help.

Post by осознанно » Wed Aug 09, 2017 8:09

Thank you. The problem is solved.

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Re: TECHNICAL SUPPORT.

Post by Александр А » Sun Sep 16, 2018 11:40

Good morning.
By listening to the combined session of "the Guide" several times points out (the sound comes and flashes not). If you turn off MM and to include, all works normally, but
after a while again the abyss. Of their last eight sessions, three "ruined".
So it was once that in the middle of the session is lost and the sound and flash.
The battery is charged, Navigation-2, firmware 3.10.

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Re: TECHNICAL SUPPORT.

Post by Алексей Крячко__ » Sun Sep 16, 2018 12:23

Александр А wrote:Good morning.
By listening to the combined session of "the Guide" several times points out (the sound comes and flashes not). If you turn off MM and to include, all works normally, but
after a while again the abyss. Of their last eight sessions, three "ruined".
So it was once that in the middle of the session is lost and the sound and flash.
The battery is charged, Navigation-2, firmware 3.10.
Hello, Alexandra. What you see occurs with all sessions or only those that are on the memory card (strobe-discs, combs. session) ? One of the solutions to the problem : try to rewrite memory card content to another (enough to take 1-2 sessions that you are listening to). If you then consistently does not work, we will investigate further.

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Re: TECHNICAL SUPPORT.

Post by Александр А » Sun Sep 16, 2018 18:54

Алексей Крячко__ wrote:
Александр А wrote:Good morning.
By listening to the combined session of "the Guide" several times points out (the sound comes and flashes not). If you turn off MM and to include, all works normally, but
after a while again the abyss. Of their last eight sessions, three "ruined".
So it was once that in the middle of the session is lost and the sound and flash.
The battery is charged, Navigation-2, firmware 3.10.
Hello, Alexandra. What you see occurs with all sessions or only those that are on the memory card (strobe-discs, combs. session) ? One of the solutions to the problem : try to rewrite memory card content to another (enough to take 1-2 sessions that you are listening to). If you then consistently does not work, we will investigate further.
I still only listen to the conductor. Try to do as you said.

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Re: TECHNICAL SUPPORT.

Post by Александр А » Sat Sep 22, 2018 22:33

Drove for a few days. The problem is in the feed: if, during a session to connect to the outlet, then everything is fine. If from the battery (the device shows charge of 100%), then 50 to 50.

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Re: TECHNICAL SUPPORT.

Post by Алексей Крячко__ » Mon Sep 24, 2018 0:38

Александр А wrote:Drove for a few days. The problem is in the feed: if, during a session to connect to the outlet, then everything is fine. If from the battery (the device shows charge of 100%), then 50 to 50.
Hello, Alexander.
If this happens, then apparently the battery has no capacity, so it will show charge 100% before you start the session, and under load the battery voltage drops and the device ceases to operate normally.
We can replace your battery.

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Re: TECHNICAL SUPPORT.

Post by Константин_ » Mon Oct 22, 2018 12:42

Tell me, please, what to do if Navigator 2 after connecting the power supply no longer charges the battery.

I.e. after disconnection of the power supply device automatically turns off and the connection of the power supply for the Navigator, only the green led is lit

Navigator bought in may 2018, you are still under warranty to be replaced ?

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Re: TECHNICAL SUPPORT.

Post by Андрей Кабанков » Mon Oct 22, 2018 13:53

Constantin can. Please contact us by e-mail mindmachine@bk.ru

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